Without so much as a parting word, they walked out on us. No emotional farewells. No longing, final glances. They didn’t even bother to leave a note sealed with a kiss, on the crumpled pillow. We thought we had a good, solid thing going here. We’d been in bed with them for quite a while. And we’ve been loyal to the bitter end. Call us romantic, but if it was to ever happen, we imagined it playing out kind of like this…
We’ll always have Paris? Not quite. We were quickly faced with the cold, painful truth. They’d been seduced by a rich, trendy, shiny boy toy who happens to use a first-person, singular pronoun for a name.* And, to add insult to injury, they’d already moved in to i’s swanky, new pad.
But, “Hey, this is business!”, you might be thinking about the Agency 5’s decision to sever their ties with us, and to shut us out of all their titles, in order to make them available on Apple’s iPad. That’s right, it is business! And the way we conduct our business, here at Diesel, is to lovingly nurture our partnerships – whether they’re with distributors, publishers or customers. And, at the risk of being naïve, we expect the same in return – thank you very much.
Look, we’re human. Sometimes, we forget to do the dishes or take out the trash. But the point is that we really wish more companies out there behaved with some level of integrity where it counts – in their business relationships. But, noooo. Too many of them are still not realizing that this is a brave new plugged-in, “social” world in which the old ways of doing cut-throat deals are going out the window with yesterday’s business ethics models (see our last post for more on this topic). Yes, the moral codices for business and personal interaction are becoming inexorably intertwined. Haven’t you heard? Where the hell have you been, dude? The traditional one-way marketing conversation has become a, truthful two-way dialogue. And not soon enough.
What was once accepted as normal, “institutionalized” predatory behavior in the name of just making a buck, is out…period! Double period!! Hello? If you don’t get that Mr. Macmillan, Mr. S. A. Schuster, Monsieur Hachette, et al, you’re in for a rude awakening, eventually. Information is being shared by your customers, prospects and competitors every day through all the new social media channels. Relationships are being forged, brands are being made and strengthened, and potential new customers are being engaged. With an exponential number of eyeballs accessible to you, are you really willing to keep going down that path? You’ve already taken a rather salient and bold move by discarding us – the retailers and their customer base – like a worn out book jacket cover. Think long and hard. What will your next one be? We sincerely hope it’s a move that speaks to the angels of our (and your) better nature.
And if it’s not, at least have the decency to whisper sweet nothings in our ears while you’re f*@$#^%g us. Oh, and some chocolates would be nice, too.
*(Please Note: Genders roles are interchangeable, here. We’ve always been kind of confused that way, anyway.)

{ 1 trackback }
{ 6 comments… read them below or add one }
I’m confused, I’ve read your diatribes as you call them, but I can’t figure out what the issue is. The A5 don’t want to sell their books in any other format than the Apple format? Is that what the issue is? I know that none of these publishers have been available on any ebook site, not just Diesel. Can you explain what the issue is?
Hello Melanie, I have to admit — this whole A5 issue is a bit perplexing. From a very high level, the A5 publishers are switching to a new business model — the agency model and thus scraped their old deals with all their eBook retailing partners. So, you are correct. This has affected nearly everyone in the eBook biz. As a result, Diesel and our distributor are required to sign a new contract with all the A5. As with most things that deal with lawyers, finalizing the contracts are taking *a really long time*. We are doing our best, hammering away on our distributor and the publishers.
For some more insight, check out some of our earlier blog postings here.
Let me know if you have any further questions.
In a fair world, you would get a Pulitzer for this blog entry.
I, as a devoted Nook user, am one of many victims of the Agency 5 publishers. You put my feelings into words I wish I could have said. Bravo!!
And for us in Australia? No ibook store for us for at least a year – possibly (likely) longer – in fact its still 10 days til the iPad is finally released here.
Boo hiss to publishers.
Shellyrae, the ipad book apps – and one would assume the ibook store – is to be available to Australian consumers on launch May 28th. Although I would not get too excited as they will continue the farce of territorial restrictions. A restriction that has no legal or even moral basis as individual consumers are exempt from the parallel import restrictions within the Copyright Act. Boo hiss that to the publishers and their retailer minions who enforce it!!
Ouch! I’m not really too keen about being called a “retailer minion” (to the publishers) but your point is well taken. The truth, in small doses, does hurt, doesn’t it? (Try saying that five times fast!) However, the good news is that over 80% of our eBooks have Worldwide eRights (the way the world should be.) For the remaining titles with restrictions, the publishers actually do have some legitimate legal reasons . . . they claim.
ACTUALLY, that might be a really interesting topic for our next blog — why publishers enforce territorial eRights restrictions. Thanks for the inspiration, Dear Readers!
~KLA~